{"id":3259,"date":"2026-02-22T08:53:01","date_gmt":"2026-02-22T08:53:01","guid":{"rendered":"https:\/\/artopolis.wpdesignheaven.com\/?page_id=3259"},"modified":"2026-02-27T18:09:39","modified_gmt":"2026-02-27T18:09:39","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/artopolis.wpdesignheaven.com\/en\/refund_returns-2\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3259\" class=\"elementor elementor-3259\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-235f397 e-flex e-con-boxed e-con e-parent\" data-id=\"235f397\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;wave-brush&quot;,&quot;shape_divider_top&quot;:&quot;wave-brush&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape 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d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ff6711 e-con-full e-flex e-con e-child\" data-id=\"3ff6711\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc3485 elementor-icon-list--layout-inline elementor-align-center elementor-widget__width-auto elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"6dc3485\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tree\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M378.31 378.49L298.42 288h30.63c9.01 0 16.98-5 20.78-13.06 3.8-8.04 2.55-17.26-3.28-24.05L268.42 160h28.89c9.1 0 17.3-5.35 20.86-13.61 3.52-8.13 1.86-17.59-4.24-24.08L203.66 4.83c-6.03-6.45-17.28-6.45-23.32 0L70.06 122.31c-6.1 6.49-7.75 15.95-4.24 24.08C69.38 154.65 77.59 160 86.69 160h28.89l-78.14 90.91c-5.81 6.78-7.06 15.99-3.27 24.04C37.97 283 45.93 288 54.95 288h30.63L5.69 378.49c-6 6.79-7.36 16.09-3.56 24.26 3.75 8.05 12 13.25 21.01 13.25H160v24.45l-30.29 48.4c-5.32 10.64 2.42 23.16 14.31 23.16h95.96c11.89 0 19.63-12.52 14.31-23.16L224 440.45V416h136.86c9.01 0 17.26-5.2 21.01-13.25 3.8-8.17 2.44-17.47-3.56-24.26z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refund and Return Policy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d33fb30 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d33fb30\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Payment and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baa7d90 elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"baa7d90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 24 24&#039; fill=&#039;none&#039; stroke=&#039;black&#039; stroke-width=&#039;3&#039; stroke-linecap=&#039;square&#039; stroke-miterlimit=&#039;10&#039;%3E%3Cpath d=&#039;M0,6c6,0,0.9,11.1,6.9,11.1S18,6,24,6&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e55dfa8 e-con-full e-flex e-con e-child\" data-id=\"e55dfa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7ebc0b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c7ebc0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/artopolis.bg\/?selected_agent=any&#038;selected_location=1&#038;background_pattern=pattern_4&#038;latepoint=instant\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BOOK AN ART SESSION NOW<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82bab5a e-flex e-con-boxed e-con e-parent\" data-id=\"82bab5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b201e87 elementor-widget elementor-widget-heading\" data-id=\"b201e87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe12420 elementor-widget elementor-widget-text-editor\" data-id=\"fe12420\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This Refund Policy governs the terms and conditions for refunding amounts paid for reservations and events organized at Artopolis, an art center with a website at http:\/\/www.artopolis.bg<\/p><p>By making a prepaid reservation through the website, the User agrees to this Policy.<\/p><p><strong>1. Regular reservations (standard art sessions).<\/strong><\/p><p>1.1. Cancellation by the organizer<\/p><p>A regular prepaid reservation canceled by Artopolis is subject to a full refund of the amount paid, with the refund being made before the start of the event.<\/p><p>1.2. Cancellation by the customer<\/p><p>A regular prepaid reservation canceled by the customer is subject to a full refund if the cancellation is made no later than 24 hours before the start of the reservation.<\/p><p>If canceled less than 24 hours before the start, the amount paid is not refundable.<\/p><p><strong>2. Organized events (birthdays, team building, private parties, and other special events)<\/strong><\/p><p>2.1. Cancellation by the customer<\/p><p>A deposit for an organized event (birthday, team building, and other private formats) is fully refundable if the cancellation is made no later than 7 days before the start of the event.<\/p><p>If canceled less than 7 days before the start, the amount paid is not refundable.<\/p><p>2.2. Change of date<\/p><p>An event can be rescheduled once up to 3 days before its start, provided that:<\/p><p>* There are available dates in the Artopolis schedule<br \/>* The change is requested in writing or through the official communication channel<\/p><p>Artopolis reserves the right to refuse rescheduling if there are no available dates.<\/p><p>2.3. Cancellation by the organizer<\/p><p>A deposit for an event canceled by Artopolis is subject to a full refund of the amount paid, with the refund being made before the start of the event.<\/p><p><strong>3. Method of refund<\/strong><\/p><p>Refunds shall be made using the same method as the payment, unless otherwise agreed by the parties.<\/p><p>The processing time for the refund may depend on the payment method used and the financial institution providing the service.<\/p><p><strong>4. Contact<\/strong><\/p><p>For questions related to refunds:<\/p><p>Artopolis<br \/>Website: http:\/\/www.artopolis.bg<br \/>Phone: +35970010935<br \/>Email: info@artopolis.bg<\/p><p>This Policy is an integral part of Artopolis's \"General Terms and Conditions.\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u0432\u044a\u0437\u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0432\u0430\u043d\u0435 \u0438 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u043f\u043b\u0430\u0449\u0430\u043d\u0435 \u0438 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u043d\u0430 \u0441\u0443\u043c\u0438 \u0420\u0415\u0417\u0415\u0420\u0412\u0418\u0420\u0410\u0419 \u0410\u0420\u0422 \u0421\u0415\u0421\u0418\u042f \u0421\u0415\u0413\u0410 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u043d\u0430 \u0441\u0443\u043c\u0438 \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0430\u0442\u0430 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u043d\u0430 \u0441\u0443\u043c\u0438 \u0443\u0440\u0435\u0436\u0434\u0430 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0442\u0430 \u0438 \u0440\u0435\u0434\u0430 \u0437\u0430 \u0432\u044a\u0437\u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0432\u0430\u043d\u0435 \u043d\u0430 \u0437\u0430\u043f\u043b\u0430\u0442\u0435\u043d\u0438 \u0441\u0443\u043c\u0438 \u0437\u0430 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u0438 \u0438 \u0441\u044a\u0431\u0438\u0442\u0438\u044f, \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0438\u0440\u0430\u043d\u0438 \u0432 \u0410\u0440\u0442\u043e\u043f\u043e\u043b\u0438\u0441, \u0430\u0440\u0442 \u0446\u0435\u043d\u0442\u044a\u0440 \u0441 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0432\u0430\u0449 \u0443\u0435\u0431\u0441\u0430\u0439\u0442 http:\/\/www.artopolis.bg \u0421 \u0438\u0437\u0432\u044a\u0440\u0448\u0432\u0430\u043d\u0435\u0442\u043e \u043d\u0430 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u044f \u0441 \u043f\u0440\u0435\u0434\u043f\u043b\u0430\u0449\u0430\u043d\u0435 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3259","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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